Troubleshooting your Android TV device
If you are having problems with the TVPlayer app on Amazon Fire TV then please carry take the following steps.
- Unplug the power supply, and plug it back in (
- Check your internet connection. You can see how to do this here: https://goo.gl/5p6akN
- Remove TVPlayer app and reinstall.
- Clear the cache and data on the TVPlayer app.